Refund Policy

We realise that getting just the right shoe and fit is really important, and we want to assure you that you can order from Gobyshoesuk.com with complete confidence. If you're not 100% satisfied, we will be pleased to refund or exchange your purchase. Our refund and return policy lasts 14 days and we can only accept unworn shoes with the original packaging.


Exchanges

We replace items if they are defective or damaged. We will cover the cost of shipping for any exchange. If you need to exchange it for the same item, send us an email at info@gobyshoesuk.com and please explain the reason why you want to exchange the product.

 

Returns & Refunds

If you'd like to return your purchase please mail it to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you the approval of your refund. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you have not received your refund, please firstly contact your Credit Card Company or Bank then us at info@gobyshoesuk.com.

Clearance Items

Please be advised that only regular priced items may be refunded. Clearance items cannot be refunded unless they are defective or damaged.

 

Shipping

To return your product, you should mail your item to;

The Forge, Capel St. Mary
Ipswich,
IP9 2LA
United Kingdom

Unfortunately we are unable to offer free shipping on returns and shipping costs are non-refundable. Please ensure you use a recorded service as we are unable to process a refund or exchange if your items do not arrive in our warehouse.